Privacy Policy

Last updated:

1. Data Controller

Clearingneckflex, located at Sydney NSW 2000, Australia, is the data controller responsible for the processing of your personal data on this website (clearingneckflex.world).

Contact details:

  • Email: supportcenter@clearingneckflex.world
  • Phone: +61 2 8004 6547
  • Address: Sydney NSW 2000, Australia

2. Scope and Legal Basis

This Privacy Policy describes how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR), the Australian Privacy Act 1988, and applicable international data protection standards.

We process personal data based on the following legal grounds:

  • Consent (Article 6(1)(a) GDPR) — when you submit the contact form or accept non-essential cookies
  • Legitimate interests (Article 6(1)(f) GDPR) — for website security and basic functionality
  • Legal obligation (Article 6(1)(c) GDPR) — when required by applicable law

3. Data We Collect

3.1 Information You Provide

When you use our contact form, we collect:

  • Your name
  • Your email address
  • Your message content
  • Your consent confirmation

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent
  • Date and time of access

This data is collected only if you have consented to analytics or marketing cookies.

4. Purposes of Processing

We use your personal data for the following purposes:

  • Responding to your enquiries submitted via the contact form
  • Providing information about our educational content and practices
  • Improving website functionality and user experience
  • Analysing website traffic (with your consent)
  • Complying with legal obligations
  • Protecting against fraud and ensuring website security

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: up to 24 months from the date of submission, unless a longer period is required by law
  • Cookie consent records: up to 12 months
  • Analytics data: up to 26 months (if consent given)
  • Server logs: up to 90 days

After the retention period expires, data is securely deleted or anonymised.

6. Data Sharing and Transfers

We do not sell your personal data. We may share data with:

  • Service providers who assist in website hosting and email delivery, bound by data processing agreements
  • Analytics providers (only with your explicit consent)
  • Law enforcement or regulatory authorities when required by law

If data is transferred outside the European Economic Area or Australia, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights:

  • Right of access — request a copy of your personal data
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data ("right to be forgotten")
  • Right to restriction of processing — request limited use of your data
  • Right to data portability — receive your data in a structured format
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — withdraw consent at any time without affecting prior processing
  • Right to lodge a complaint — with your local data protection authority

To exercise any of these rights, contact us at supportcenter@clearingneckflex.world. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • HTTPS encryption for all data transmission
  • Access controls limiting data access to authorised personnel
  • Regular security assessments of our systems
  • Secure storage with encryption at rest where applicable

9. Children's Privacy

Our website is not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:

Clearingneckflex
Sydney NSW 2000, Australia
Email: supportcenter@clearingneckflex.world
Phone: +61 2 8004 6547